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Customer Profile

DemandTec's patented Consumer Demand Management applications offer a powerful way for retailers and manufacturers to accurately forecast consumer demand on hundreds of thousands of items simultaneously and to execute marketing and merchandising strategies that meet business goals for sales, profit, and price image. RIS News ranked DemandTec # 1 in Strategic Value among the top 45 software vendors in retail. DemandTec products include MyDemandTec, DT Price, DT Promotion, DT Markdown and the DemandTec CDM platform with Openlink integration technology.

DemandTec customers include Best Buy, RadioShack, Monoprix, H-E-B Grocery Co., Longs Drugs, Brookshire Grocery Company, Duane Reade and B&Q plc. DemandTec software is provided to its customers via a Software as a Service delivery platform. For more information, please visit www.demandtec.com.

Business Drivers

DemandTec was seeking an offshore partner that could provide a dedicated team of engineers, quality assurance professionals, customer support professionals, security specialists, data analytics analysts, and IT operations staff. DemandTec's goal was to accelerate feature releases by enabling a 24x7 development process as well as a 24x7 support and IT operations team to deliver its Software as a Service to customers worldwide. DemandTec software is developed using the J2EE standards and is delivered through a SaaS model to large retailer customers around the world

Engagement

Sonata Services worked directly with DemandTec's technical teams to build a Global Operating Unit by hiring and training a team of over 45 professionals to augment and accelerate the following business functions:

  • Software Development
  • Quality Assurance
  • Customer Support
  • IT Operations
  • Information Security
  • Data Analytics
  • Localization

Delivering a sophisticated enterprise application within time and resource constraints, The DemandTec GOU requires the ability to mix and match best of breed solutions.

  • J2EE platform - multi-tier, web-based applications on Linux and AIX
  • Messaging and ad-hoc workflow, based on JMS
  • Database connection and transaction management, base on JDBC and JTA
  • Object/Relational and XML/Relational data mapping, base on XML
  • Customizable report, HTML grid, and in place editing, based on XML and XSLT
  • Flexible UI flow, based on the Model-View-Controller paradigm provided by Struts
  • Authentication and authorization, based on LDAP, HTTPS, and X.509 Certificate
  • System management, based on JMX
  • Notification service, based on JavaMail API
  • Workflow engine, based on JMS and WfMC
  • Logging and tracing, based on the Java Logging APIs
  • IBM DB2 database platform

The DemandTec GOU staff at Sonata takes part in design reviews, UI development, quality assurance (white box and black box testing), an all aspects of support and software delivery. Sonata Services has worked with Demandtec to align the management styles, communication protocols, and cross functional processes of the DemandTec GOU in order to provide a well balanced, well measured operating unit to complement and integrate with the US teams. The DemandTec GOU has been in effect for over 24 months.

 
 
 
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